{
  "namespace": "dev.legacyrail/ebrotech-catalog",
  "capabilities_ref": "https://ebrotech.net/.well-known/capabilities.json",
  "catalog_ref": "https://ebrotech.net/api/software.json",
  "slug": "idexx-neo",
  "name": "IDEXX Neo",
  "vertical": "Veterinary practices (US)",
  "url": "https://ebrotech.net/es/integraciones/idexx-neo/",
  "official_site": null,
  "countries": [],
  "languages": [],
  "connection": "api-gateada",
  "connection_note": "IDEXX Neo's integration access runs through the IDEXX partner ecosystem and is limited rather than an openly documented public API, so a deep direct sync is not guaranteed. The honest path is to run in parallel first (voice, recalls, reviews) on top of your phone line, which already pays back, and confirm what a direct or partner link allows for your account in discovery.",
  "what_we_automate": [
    "24/7 voice AI agent on top of your phone line",
    "Automatic vaccination and check-up recalls by SMS and email",
    "Estimate follow-up that runs to a yes or no",
    "Google review requests on autopilot"
  ],
  "answer_first": "EBROTECH connects AI to IDEXX Neo without switching: IDEXX Neo stays your clinical and client source of truth, and on top we add a 24/7 voice AI agent, automatic vaccination and check-up recalls and estimate follow-up. Neo's integration access runs through the IDEXX partner ecosystem and is limited, so we run in parallel on your phone line first.",
  "when_not_to_use": "If your clinic runs ezyVet, Provet Cloud, Cornerstone or AVImark, see that profile. ezyVet and Provet Cloud have open APIs, so a direct link is more straightforward there than on IDEXX Neo.",
  "alternatives": [
    {
      "name": "ezyVet",
      "slug": "ezyvet",
      "reason": "Cloud vet PIMS with an open partner API.",
      "url": "https://ebrotech.net/api/software/ezyvet.json"
    },
    {
      "name": "Cornerstone (IDEXX)",
      "slug": "cornerstone",
      "reason": "IDEXX's desktop incumbent, also partner-gated.",
      "url": "https://ebrotech.net/api/software/cornerstone.json"
    },
    {
      "name": "AVImark",
      "slug": "avimark",
      "reason": "Long-established desktop US system bridged in parallel.",
      "url": "https://ebrotech.net/api/software/avimark.json"
    }
  ],
  "how_to_connect": [
    {
      "name": "15-minute discovery",
      "text": "We confirm what a direct or partner IDEXX Neo link allows and map the parallel-first route on your phone line."
    },
    {
      "name": "Connect the connector",
      "text": "We stand up voice AI, recalls and reviews on top of your phone line now, and pursue a deeper Neo link where the partner route allows."
    },
    {
      "name": "Automations live",
      "text": "Missed-call capture, recalls and estimate follow-up run by themselves on top of your existing systems."
    }
  ],
  "published": false,
  "clients_live": 0,
  "request_quote": "https://ebrotech.net/es/contacto/",
  "book_discovery": "https://ebrotech.net/es/discovery/",
  "note": "EBROTECH connects AI on top of these systems without migrating data. clients_live:0 = no external paying clients on any connector yet (honest state 2026-07-03). The exact connection path (API, export, or local agent) is confirmed during the 15-min discovery call — no invented API status. Catalog: 203 connector specs/scaffolds (9 live-gated + 154 mock-ready + 40 scaffold); 0 tested in production."
}