{
  "namespace": "dev.legacyrail/ebrotech-catalog",
  "capabilities_ref": "https://ebrotech.net/.well-known/capabilities.json",
  "catalog_ref": "https://ebrotech.net/api/software.json",
  "slug": "zendesk",
  "name": "Zendesk",
  "vertical": "Customer support / service teams",
  "url": "https://ebrotech.net/es/integraciones/zendesk/",
  "official_site": null,
  "countries": [],
  "languages": [],
  "connection": "api",
  "connection_note": "Zendesk has a comprehensive, well-documented REST API, OAuth and an app marketplace, so a direct connection is realistic. We confirm the exact scopes (tickets, users, conversations) your account exposes in discovery. No hype, just the real path.",
  "what_we_automate": [
    "24/7 AI agent answering common questions on top of Zendesk",
    "Automatic ticket deflection for repetitive issues",
    "Triage and routing to the right queue or agent",
    "Draft replies suggested to agents to speed up resolution"
  ],
  "answer_first": "EBROTECH connects AI to Zendesk without migrating: Zendesk stays your support ticket source of truth, and on top we add a 24/7 AI agent that answers common questions, deflects repetitive tickets and triages the rest via its comprehensive REST API and OAuth. We do not replace Zendesk.",
  "when_not_to_use": "If your team's customer conversations actually live in a CRM like HubSpot, or a sales-led inbox, see that profile. Zendesk is for dedicated support and help-centre teams; pre-sale chat may belong on your CRM.",
  "alternatives": [
    {
      "name": "HubSpot",
      "slug": "hubspot",
      "reason": "If support and sales conversations share one CRM platform.",
      "url": "https://ebrotech.net/api/software/hubspot.json"
    },
    {
      "name": "Pipedrive",
      "slug": "pipedrive",
      "reason": "If inbound is sales-led rather than ticket-led.",
      "url": "https://ebrotech.net/api/software/pipedrive.json"
    },
    {
      "name": "Apollo",
      "slug": "apollo",
      "reason": "If the inbound you want to handle is outbound reply qualification.",
      "url": "https://ebrotech.net/api/software/apollo.json"
    }
  ],
  "how_to_connect": [
    {
      "name": "15-minute discovery",
      "text": "We confirm the scopes your Zendesk account exposes (tickets, users, conversations) and which ticket types to deflect first."
    },
    {
      "name": "Connect the connector",
      "text": "We connect the AI layer to Zendesk over its REST API with OAuth, mapping tickets and conversations without migrating data."
    },
    {
      "name": "Automations live",
      "text": "AI answers, ticket deflection, triage and suggested replies run by themselves on top of Zendesk."
    }
  ],
  "published": false,
  "clients_live": 0,
  "request_quote": "https://ebrotech.net/es/contacto/",
  "book_discovery": "https://ebrotech.net/es/discovery/",
  "note": "EBROTECH connects AI on top of these systems without migrating data. clients_live:0 = no external paying clients on any connector yet (honest state 2026-07-03). The exact connection path (API, export, or local agent) is confirmed during the 15-min discovery call — no invented API status. Catalog: 203 connector specs/scaffolds (9 live-gated + 154 mock-ready + 40 scaffold); 0 tested in production."
}