Allied health / clinics (AU/UK) · Integration subject to validation
Cliniko and AI: find the right connection for your business
Keep allied-health appointment follow-up visible without exposing more Cliniko patient data than the task needs.
In short: For a Cliniko clinic, EBROTECH can assess an appointment enquiry queue that helps reception see what needs a reply. Cliniko has a REST v1 API using a user key and regional shard; the user's permissions and minimum patient data must be checked before a connected workflow is proposed. Medical decisions remain with the clinician.
How does AI connect with Cliniko?
Integration subject to validation
Cliniko documents a REST v1 API. Each user creates their own API key, which inherits that user's permissions, and the key identifies the account's regional shard. A key supplied and authorised by the practice, the correct regional endpoint and a limited test are required before data is used.
What we agree before connecting
- Cliniko remains in place unless a separate migration is agreed.
- Access, permitted data and human review are defined before any pilot.
- Any write-back must be explicitly authorised and tested.
What is Cliniko and what is it for?
Cliniko is practice management software for allied-health teams. We assess whether a reception queue can draw on authorised appointments and patient details, while clinicians keep control of care and the practice keeps Cliniko as its record.
What it's used for
- Prepare replies to appointment enquiries for reception
- Flag bookings needing a human follow-up
- Keep patient access within the permissions of the Cliniko user
What frustrates Cliniko users?
- A clinic can lose track of enquiries between channels
- A patient record is too sensitive to copy into a general queue
- Access depends on the user key and the account's region
What does EBROTECH automate on top of Cliniko?
Start with a process your team wants to improve. We check what Cliniko already offers, which connections are available and where additional automation would help.
Define the minimum appointment fields before testing
If authorised, test the practice's Cliniko REST v1 user key in its correct regional shard
Return a draft and owner to reception, not a clinical decision
How we approach automation with Cliniko
- 1
Choose the first task
Prepare replies to appointment enquiries for reception
- 2
Verify access and limits
Cliniko REST v1 authenticates with a per-user API key; its access follows the user's permissions. The API base URL includes the account shard, such as a UK, EU, Australian or Canadian region. No key or region is inferred from a software name.
- 3
Test with the team
Return a draft and owner to reception, not a clinical decision Record exceptions and compare the pilot with the agreed starting point; emails remain drafts for a person to send.
Cliniko API: can you connect AI?
Cliniko REST v1 authenticates with a per-user API key; its access follows the user's permissions. The API base URL includes the account shard, such as a UK, EU, Australian or Canadian region. No key or region is inferred from a software name.
Cloud connection with Cliniko
A connected test requires a practice-issued user key and its matching regional API shard. We first establish which appointment fields are necessary and who in the practice may read them.
Cliniko + ChatGPT, Claude, Gemini, Perplexity, Codex & MCP
ChatGPT or Claude has no native permission to Cliniko records. An approved workflow can prepare a reception draft from minimum authorised appointment data, but cannot diagnose or send emails on its own.
Are you the maker of Cliniko?
We build Cliniko's official API and MCP server in weeks, under your brand or white-label, so AI agents can recommend and use your product before they can only do it with your competitors'.
How we work with vendorsWhat we build and how we check it
Hours
call coverage configured for each line and service
Your software
stays the source of truth, with no forced migration
Measurement
goal and baseline defined before work starts
Control
human handoff and limits agreed for each task
Scope, baseline and metrics are agreed for each project.
When NOT to connect with Cliniko?
Do not put clinical notes or treatment decisions in a general lead queue. If a limited user key or regional access is unavailable, use a consented external reception process with manual confirmation in Cliniko.
Frequently asked questions about Cliniko
Which Cliniko key and server would a pilot use?
Cliniko issues keys to individual users, with the same permissions as their accounts. The key identifies the regional shard for the REST v1 URL; the clinic must authorise a suitable user and minimum data before testing.
Would the system read a patient's clinical notes?
An appointment enquiry does not need a full clinical record. We define the minimum reception fields in writing; clinical questions are handed to the practice team.
Do I have to move off Cliniko?
A move is not assumed. The written scope states whether Cliniko remains the system of record, which minimum data is used and which steps remain manual. If the connection is not validated, it is not presented as integrated.
What can AI do with Cliniko?
It can support reception, appointment and non-clinical reminder tasks within the tested workflow. Automation is limited to administrative work: it does not triage, diagnose or recommend treatment. Urgent and clinical decisions go to a person. Emails remain drafts for a person to review and click Send.
What will my team receive?
At the end of the pilot, your team receives the agreed Cliniko workflow, access and review instructions, the tests performed, a record of known exceptions and the named person responsible for maintenance. Acceptance is checked against the written scope, and delivery is limited to the capabilities validated in that pilot.
Keep exploring
Do you use Cliniko?
Tell us what slows your team down. We review your process and available access, then propose a solution with a clear scope and price.